Last updated: October 2026
The Wood Culture (“we,” “us,” “our”) respects your privacy. This policy explains how we collect, use, and protect your personal information when you visit thewoodculture.ca or buy from us. We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information we collect
- You give us: name, email, phone number, billing and shipping address, and order details when you create an account, place an order, or contact us.
- Payment information: processed by our payment providers ([e.g. Stripe, PayPal]). We never see or store your full card number.
- Collected automatically: IP address, browser type, device information, pages visited, and cookie data.
2. How we use it
- To process and ship orders and send order updates
- To provide customer support and handle returns
- To prevent fraud and meet legal and tax requirements
- To improve our website and products
- To send marketing emails, only if you have agreed to receive them
3. Consent and marketing emails
We send promotional emails only with your consent, and every email includes an unsubscribe link. You can withdraw consent any time by unsubscribing or emailing us.
4. Cookies and analytics
We use cookies to keep your cart working, remember preferences, and understand site traffic. We use tools such as Google Analytics [and Meta Pixel, if used]. You can disable cookies in your browser, but parts of the site may not work properly.
5. Who we share information with
We do not sell your personal information. We share it only with service providers who help us run the business: payment processors, shipping carriers (e.g. Canada Post), website hosting, and analytics and email tools. They may only use it for those services. We may also disclose information if required by law.
6. Storage and transfers
Some of our providers may store data outside Canada, including in the United States, where it may be subject to that country’s laws.
7. How long we keep it
We keep personal information only as long as needed to complete orders, provide support, and meet legal and tax obligations.
8. Your rights
You may ask to access, correct, or delete your personal information, or withdraw consent for marketing. Email us and we will respond within a reasonable time. You may also contact the Office of the Privacy Commissioner of Canada if you have a concern we haven’t resolved.
9. Security
We use reasonable safeguards to protect your information, but no online system is completely secure.
10. Children
Our website is not intended for children under 13, and we do not knowingly collect their information.
11. Third-party links
We’re not responsible for the privacy practices of other websites we link to.
12. Changes
We may update this policy and will post the new date at the top of this page.
13. Contact
The Wood Culture, GTA, Ontario, Canada
Email: support@thewoodculture.ca